There are a number of agencies who offer support to carers. It can be difficult to make an informed choice. You should ask the following questions.

• Is the agency registered with the Care Quality Commission?

• Are the staff fully-trained?

• Have you had an assessment by Social Services?

• Have you claimed Attendance allowance and other benefits that you may be eligible for?

For a free Carer’s Assessment from Essex County Council, Social Care, see Carers assessment information

or call 01245 434375

or email carersinfo@essexcc.gov.uk

 

Help with applying for your Carer's funding

The government now provides funding direct to you, the carer, providing you meet the criteria, instead of to us. This is why we now have to charge for our services in order to pay for our professional care team. It also means that you have to make the necessary application for funding. Although the process is a staightforward one involving a simple phone call, we understand that some people need support.

If you feel you need some help with sorting out your Carer's Direct Payments or Personalised Budget one of our trustees is available to come and help you. Just call the office on 01799 513496 to arrange a visit or ask for advice.

Whether you have a carer's allowance or not, you can always buy hours, or extra hours from us at rates which remain very competitive because we are a non-profit-making charity.

 

For Compliments or Complaints please contact

Heather Eldred

Scheme Manager

Crossroads Care Uttlesford

c/o Citizens Advice Bureau,

Barnards Yard,

Saffron Walden,

Essex,

CB11 4EB

 

in writing or Telephone: 01799 513496

or e-mail her at uttlesford@crossroads.org.uk

 

If you need to go further contact

Care Quality Commission
Telephone: 03000 616161

Email: enquiries@cqc.org.uk

 

or in writing to

Care Quality Commission
National Correspondence
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA